Important information about booking
and arriving for your appointment
7:30-3:00 (Orthoptics until 4PM
Routine and follow-up appointments are best booked 6 months prior to the planned visit.
Please inform us if you are unable to attend your appontment. Charges
apply to missed appointments- See Uninsured services
Important information about your
1) You must
bring your current health card to every visit. It is a requirement of the Ministry of
Health. If you do not present a valid health card you will be charged
for the visit.
2) Please ensure that we always have
your current phone number and address.
3) Due to frequent changes in our
schedule to accomodate emergencies and urgent surgery, we may be
required to reschedule your appointment.
4) If it's been longer than 2 years
since the last time you were here, you a new referral letter may be
necessary to help us communicate better with your referring doctor. If
no referral letter is sent or we may not be unable to book your
appointment or see you in an appropriate time frame.
5) Should the front desk be unattended,
please wait and someone will be with you shortly.
6) It is your responsibility to write
down your appointment date and time as we do not always contact patients
with a reminder.
7) If you are late for your appointment
we will do our best to accommodate you, but this is often not possible.
8) If you miss your appointment, you may
not always get the date or time that you want when we reschedule your
visit because we book 6 months in advance.
9) If you need to contact us, you can
reach us by phone (905-820-5464), fax (905-569-2377), or e-mail (visit
10) Phone calls will be returned in
about 3-5 business days as we receive many calls each day. Please do not
leave multiple messages about the same issue, as this only slows down
the process of returning calls. Sending an e-mail for confirmation of an
appointment instead of calling us would be appreciated.
How to book an
We offer 3 ways to book or cancel an appointment for current
PLEASE NOTE YOU ARE REQUIRED TO PRESENT YOUR OHIP CARD AT EACH VISIT.
All new patients must be
referred by a medical doctor, or an Optometrist along with a medical
doctor. When booking your appointment
your doctor will provide us with appropriate written information to
allow us to assess the urgency of your visit, so that we can
schedule your visit appropriately.
For existing patients seen
in our office within the past 2 years
Call us at 905-820-5464 and we will be happy to schedule or change an
appointment. Please note that due to the high volume of calls often
reaching over 60 per hour it may be difficult to get through.
In order to decrease the telephone volume and improve overall service
we now offer and encourage you to use the following services. If you
have a change in OHIP card, address or phone number please indicate this
Send us a fax at 905-569-2377 with your preferred day and time (AM,
PM early or late), (and month if appropriate), and we will fax back an
appointment date within 5 working days. Please be aware that
appointments are booked on a priority and first come first serve basis.
If your visit is urgent please call us
directly, or ask your family doctor to arrange the appointment for you.
If your family doctor has
asked you to see us please bring a consultation request note with you.
Surname, First name
Return fax number:
Appointment day requested:
Appointment time requested: AM, or
PM, Early or Later (Scheduled bookings are 7:30 AM-3:30 PM)
Reason for appointment:
You can e-mail us with new appointment, cancellation, or
rebooking requests at email@example.com
.We will e-mail back an appointment date within 5 working days. Please
be aware that appointments are booked on both a priority and first come
first serve basis. If your visit is urgent
please call us directly, or ask your family doctor to arrange the
appointment for you. If your family
doctor has asked you to see us please bring a consultation
request note with you. Please follow the instructions below:
Send e-mail to: firstname.lastname@example.org
ON THE SUBJECT LINE CLEARLY
INDICATE ONE OF THE FOLLOWING:
If there one of these words are not indicated our system will not
process your e-mail.
Name: Surname, First name
Return e-mail address:
Appointment day requested:
(We do not see patients on Monday, or on Wednesday or Friday
Appointment time requested:
AM, or PM, Early or Late
Reason for appointment: Please be
brief and do not send information you feel confidential
Disclaimer: The confidentiality of
information sent by email (over the internet) remains the responsibility
of the sender.