Budning Eye Institute

                         Specializing in Pediatric Ophthalmology and Adult and Pediatric Strabismus


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Important information about booking and arriving for your appointment

Booking appointments:

Routine and follow-up appointments are best booked 6 months prior to the planned visit. Please inform us if you are unable to attend your appontment. Charges apply to missed appointments- See Uninsured services

Important information about your Appointment:

 1) You must bring your current health card to every visit. It is a requirement of the Ministry of Health. If you do not present a valid health card you will be charged for the visit. 

2) Please ensure that we always have your current phone number and address. 

3) Due to frequent changes in our schedule to accomodate emergencies and urgent surgery, we may be required to reschedule your appointment.

 4) If it's been longer than 2 years since the last time you were here, you a new referral letter may be necessary to help us communicate better with your referring doctor. If no referral letter is sent or we may not be unable to book your appointment or see you in an appropriate time frame.

 5) Should the front desk be unattended, please wait and someone will be with you shortly.

 6) It is your responsibility to write down your appointment date and time as we do not always contact patients with a reminder.

 7) If you are late for your appointment we will do our best to accommodate you, but this is often not possible. 

 8) If you miss your appointment, you may not always get the date or time that you want when we reschedule your visit because we book 6 months in advance.

9) If you need to contact us, you can reach us by phone (905-820-5464), fax (905-569-2377), or e-mail (visit www.eyemd.bz, or www.budning.com).

 10) Phone calls will be returned in about 3-5 business days as we receive many calls each day. Please do not leave multiple messages about the same issue, as this only slows down the process of returning calls. Sending an e-mail for confirmation of an appointment instead of calling us would be appreciated.

 

How to book an appointment:

We offer 3 ways to book or cancel an appointment for current patients.

PLEASE NOTE YOU ARE REQUIRED TO PRESENT YOUR OHIP CARD AT EACH VISIT.

All new patients must be referred by a medical doctor, or an Optometrist along with a medical doctor. When booking your appointment your doctor will provide us with appropriate written information to allow us to assess the urgency of  your visit, so that we can schedule your visit appropriately.

For existing patients seen in our office within the past 3 years

Access:

Telephone:

Call us at 905-820-5464 and we will be happy to schedule or change an appointment. Please note that due to the high volume of calls often reaching over 60 per hour it may be difficult to get through.

In order to decrease the telephone volume and improve overall service we now offer and encourage you to use the following services. If you have a change in OHIP card, address or phone number please indicate this to us

Fax back service:

Send us a fax at 905-569-2377 with your preferred day and time (AM, PM early or late), (and month if appropriate), and we will fax back an appointment date within 5 working days. Please be aware that appointments are booked on a priority and first come first serve basis. If your visit is urgent please call us directly, or ask your family doctor to arrange the appointment for you. If your family doctor has asked you to see us please bring a consultation request note with you.

Please indicate clearly:

Name: Surname, First name

Telephone number:

Return fax number:

Family physician:

Appointment day requested:

Appointment time requested: AM, or PM, Early or Later (Scheduled bookings are 7:30 AM-3:30 PM)

Reason for appointment:

 

 

E-mail service:

You can now e-mail us with new appointment, cancellation, or rebooking requests at booking@eyemd.bz .We will e-mail back an appointment date within 5 working days. Please be aware that appointments are booked on both a priority and first come first serve basis. If your visit is urgent please call us directly, or ask your family doctor to arrange the appointment for you. If your family doctor has asked you to see us please bring a consultation request note with you. Please follow the instructions below:

Send e-mail to: booking@eyemd.bz

ON THE SUBJECT LINE CLEARLY INDICATE ONE OF THE FOLLOWING:

NEW APPOINTMENT

RE-BOOK

CANCEL

If there one of these words are not indicated our system will not process your e-mail.

E-mail address:

Name: Surname, First name

Return e-mail address:

Family physician:

Appointment day requested: (We do not see patients on Monday, or on Wednesday or Friday afternoon).

Appointment time requested: AM, or PM, Early or Late

Reason for appointment: Please be brief and do not send information you feel confidential

Disclaimer: The confidentiality of information sent by email (over the internet) remains the responsibility of the sender.

Thank-you!

 

   

   

   


 

 

 

 


 

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